900 Withers Road
Raleigh, NC 27603

Ward’s Produce is a wholesale produce & gourmet business. We sell to foodservice, hospitality groups, hotels, casinos, retirement homes, grocery stores and business units and cafeterias. We currently do not deliver to individuals, but we accept cash only transactions at our warehouses through our will-call program.

You can find our delivery area here:

Our Customer Service Phone Hours are 8 AM to 2 PM Monday – Friday & 8 AM – 12 PM on Saturday. Our phone number is 919.828.4161

You can complete our form here or contact us directly on our main line at 919.828.4161.

If you have an existing account, you can find the name and information of your Account Executive on your online account portal.

For web ordering, select your account name in the top right corner and select “My Account” to update your password or billing information. For mobile app ordering, selecting “Manage Account” to add or remove employees or create order guides. If you do not have an online account, please contact your Account Executive.

Our ordering cutoff is 8 PM*. Cutoff for all made-to-order fresh cut items is 4 PM. 

*Please note that if you are part of a brand or buying group, you may have a contracted ordering cutoff that differs from our company-wide 8 PM cutoff.

All orders placed after cutoff will be delivered on your next open delivery day.

As long as the order has not been processed by our warehouse, it can be cancelled or modified. Please contact us as soon as possible for any modifications or cancellation requests. Please note that it takes approximately 15-30 minutes for online orders to transfer to our system to make any modifications.

Pickups can be requested with our Customer Service team within 48 hours of delivery. If there is a billing error, please contact your Account Executive.

Password changes can be made on the Account Management Page or by contacting our Customer Service team.

Payments online are currently not available, but you can review your balances online through our portal by selecting Invoices, Open Invoices. Payments can be made via our Accounting Department.

Copies of your statements can be requested on your online portal or with our Accounting Department.

Credit Card payments for your account are possible. Please contact your Account Executive for more details.

Please contact your Account Executive or our Accounting Department to set up autopayments.

Advanced orders can be placed online or through our Customer Service team.

Your delivery schedule is available on your online portal. You can also confirm this information with your Account Executive.

Minimum orders for most accounts are $100. Please note that if you are part of a brand or buying group, you may have a different contracted minimum. Please contact your Account Executive for further details.

Depending on location, type of customer, and current economic levels, a Fuel Charge may be assessed.

Yes! We highly encourage placing pick up orders ahead of time as product availability is dependent on existing inventory.

Pickup hours are:
Monday–Friday: 8:00 AM – 2:00 PM
Saturday: 8:00 AM – 12:00 PM

Your order may be updated to reflect our most up-to-date inventory at the time of fulfillment. We apologize for any inconvenience this may cause.

In the event that an item is not available, we will make attempts to provide a comparable substitute. The substitution will be noted on your invoice. If you are unhappy with the substitution, please let us know within 48 hours of delivery and we will happily pick up the product and refund the cost.

Call our Customer Service team or reach out to your Account Executive for an estimated time of delivery.

You may fill out our contact form, reach out to our Customer Service team, or call your Account Executive to share your concern.

If there is a specific brand or product you are looking for, please reach out to your Account Executive. You can also browse our public catalog by clicking Fruits, Vegetables, Dairy & Eggs, Cheese, Market Items at the top of the page. 

If a product is unavailable or out of stock, we will make all efforts to substitute with a comparable item.

Please log into your online portal to see pricing and product availability.

We do! Please reach out to your Account Executive for a list of available Kosher items.

Ward Produce’s Quality Assurance Department stays up to date on science and regulatory developments in the food industry. Ward’s Quality Management System guarantees food safety, regulatory compliance and quality standards by applying the robust requirements of HACCP, GMP, Environmental Monitoring and Microbiological Program and Customer Complaint Program, among others. You can find more information here:

Ward’s Produce will contact your location directly if you are affected by a recall to provide you with next steps.